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Pension complaints and solutions – The Nation Newspaper

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JAMIUDEEN: Good day, my name is Jamiudeen. I retired from the National Population Commission on May 1, 2023. I have been to my pension manager, Stanbic IBTC Pension for my accrued right and gratuities. They told me that it had not been paid and that I needed money urgently to do the operation of my right leg at Igbobi Orthopaedic Hospital. I was infected with the wound while in active service at Censor in 2006 and since then I have been spending my money on it.

The commission did not take care of me. I spent my Cooperative savings on the leg until I was told that an operation needed to be carried out on my skin grafts. Since then, I have been waiting for my pension to take care of my leg.

Kindly help so I can be paid as soon as possible. I cannot feed myself and the children or pay school fees and house rent.

PenCom: Payment was made on May 24, 2024. The RSA holder is advised to approach his PFA to confirm.

ZEKERI: Good day, my name is Zekeri. I retired in June 2022 from the Nigeria Customs Service. When I approached my PFA, Premium Pension, for my benefits in 2023 to be transferred to an insurance company for Life Annuity, my application was rejected and I was told to stay a year on Programmed Withdrawal before they could let me go. They said I could apply for annuity after a year of earning on Programmed Withdrawal. It is a year, so I submitted my annuity application again via DHL from Auchi to Abuja as there is no Premium Pension office here in Auchi. I checked and I realised my application was rejected again. I have been calling to know why but no response. Please help me

PenCom: The RSA holder should provide his PIN to enable the Commission to investigate the complaint.

SANI: My name is Sani. I worked at the West African Postgraduate Medical College, Yaba, Lagos. We chose Leadway Pensure Pfa Limited at Number 121/123 Funsho Williams Avenue, Surulere, Lagos. My contributions – employer/employee – have been fully remitted to the Leadway.

Also, my Legacy has been fully remitted to the Leadway. I retired since March 31, 2023 and have submitted the necessary documents for RSA and Legacy to be paid to me in May, 2023. Leadway told me that my documents were rejected because I did not put my pay slip. I sent the pay slip to them immediately. Since then, no payment has been made to me. Leadway’s response is that PENCOM has not approved my documents to pay me. Please, I want you to intervene so that my money can be paid to me. It has been six months that I am at home without earning Salary. Thank you.        

PenCom : Dear Sir, please carry out the enrolment, and submit the Enrolment slip, you may wish to visit www.pencom.gov.ng for guidance on how to get enrolled.

ANNONYMOUS: Madam, I need your help. We are leaving the country today and we need money for upkeep as we go. We are banking on my 25 per cent pension savings. PenCom is yet to approve. Kindly help us.

PenCom: Kindly provide the details of your Retirement Savings Account, the PIN and the PFA to enable the Commission process the complaint.

DJOGRI: Hello, my name is Adjogri. I retired on July 31, 2016 from Delta State SUBEB, and got my accrued right to process my lump sum and pension. I went to Oak Pension Limited on November 8, 2023 to process it after eight years. But I have not heard from them for over two months now. l am yet to receive my lump sum nor has my annuity sum been released. Meanwhile, my contemporaries that choose programme withdrawal with the same Oak Pension have all received their payments. Is it a sin to choose annuity which is what warrants this unholy treatment from Oak Pension? The Pension Act provides us the freedom to choose any form of payment and I have opted for Annuity but Oak Pension is punishing me because I didn’t choose their Programme Withdrawal. I plead with PenCom to intervene and not allow the situation to degenerate into litigation. Thanks in anticipation.

PenCom : Please, note the evidence of Annuity Request is yet to reach the Commission.

The RSA holder should contact the PFA to submit the request.

FOLORUNSO: My name is Folorunso. I worked with Vanguard Newspaper and later joined The Nigerian Tribune. On joining Tribune, Stanbic Ibtc Pension opened a new RSA account for me, the same Stanbic with Vanguard. I now have double PEN registration and I am having difficulties in accessing my funds. For over a year, I have kept writing to Stanbic and the Director-General (DG) of PenCom but to no avail. After much pressure, Stanbic claimed to have harmonised the two PEN account numbers and it was left for PenCom in Abuja to give approval for me to access my funds. My findings show that it will take another one year to get PenCom’s approval. Please, what can I do to get the urgent attention of the PenCom DG to resolve my pension issue?

PenCom: Send the PIN numbers

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